Effective October 21, members conducting certain online activities may be presented with the choice to send a verification passcode to your phone or email address on file. You will then need to enter the code into the screen requesting the code. If you are unable to enter the code, your activity will be declined.

Examples of activities impacted by this change include but are not limited to creating a new Payee in the Bill Pay system or editing certain Online/Mobile Banking settings.

To prepare for this change, we encourage you to update your phone number and email address on file the next time you call or stop into the branch.

Please contact your local branch or call us at 800.992.8472 if you have any questions.